Sep 072010
 
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eluma electronic cigarette reviewEluma™ electronic cigarettes offer a completely equipped electronic cigarette starter kits starting at $79.99 (at time of article being written) which include;

  • The Eluma “Epack” holds 4 cartridges & Charges on the go!
  • 2 Eluma Batteries
  • 1 Atomizer
  • 1 AC Adapter & 1 USB charger
  • 25 Cartridges in the flavor & nicotine strength of your choice.(Equivalent to 25 packs of cigarettes)
  • Free Shipping & 1 Year LIMITED Warranty

They also have an economy USB E-Cig pack for those that don’t want to invest a whole lot into a electronic cigarette just yet for $29.99 (at time of article being written).

That kit includes;

  • 1 Eluma Rechargeable E-Cigarette(Battery & Atomizer)
  • 1 USB charger (Add an AC Adapter for only $9.95!)
  • 10 Cartridges in the flavor & nicotine strength of your choice.(Equivalent to 10 packs of cigarettes)
  • Free Shipping & 1 Year LIMITED Warranty

There are 5 flavors of Eluma E-Cig cartridges; Death By Chocolate, Cherry Culmination and Vibrant Vanilla, as well as Traditional Tobacco and Cool Mint Menthol – for those that want to try all of the Eluma cartridge flavors, they also offer a variety pack that includes five cartridges of each flavor.

We at Ecigsavings have decided that we are not going to give our opinion on this product or their customer service and will leave it to the customers of Eluma Electronic Cigarettes.

Why we will NOT promote Eluma Electronic Cigarettes.

We will however state that we are no longer affiliated with Eluma Ecigs and will not be affiliated with them anymore. Eluma sent a cease and desist letter stating we were in violation of their affiliate terms of service.  Their affiliate TOS can be found here http://www.elumacigs.com/affiliate_terms_popup.php which we received  by email stating the TOS had changed on 3/24/2011 at 1:50pm EST.  After reviewing the new TOS we came across this part…

3.4 During the Term, you will not disparage Eluma, ElumaCigs.com or the Eluma product, or portray these in a derogatory or negative manner whether directly or indirectly. The content of your website will, at all times, be in good taste. You are solely responsible for the development, operation and maintenance of your website and will indemnify, defend and hold Eluma harmless from any claims arising out of or related to your website.

Last week I received a email in reference to the review comments made by Bianca Bricchi which can be seen in the comments section of this article. The email stated that they went through the customer records and found this client and that the claims made in the negative comment review were completely false and that their records showed all correspondense with that customer had been made through email and that the claims of phone calls not being answered and her having to wait for a call back were. in the email’s words, “ridiculous” because they have 24 hour support and the idea of a phone call not being answered and someone then returning a phone call is not within their policy… They then went on to say that they believed the comment was made by possibly a competing electronic cigarette company (that happened to somehow have their customer’s first and last name) and requested that I release the IP address of the person that made the comment and remove it from my site. I called their loss prevention number referenced at the bottom of the email, which went to voicemail, and left a voicemail stating that I did intend to look at the comments because she did make alot (which I removed all but the one) and wanted to see if it was several reviews using the stars in a effort to reduce their ratings on Ecigsavings (which is was not rather it was just restating the same thing in response to other comments that were made but did not have a rating with it). I went on to state that per the privacy policy on this site I would not be able to release any IP addresses to them unless I had the sole permissions from the person the commenter was claiming to be, in this case Bianca Bricchi. I repectfully requested a written statement from Bianca Bricchi or some sort of proof that this person was not Bianca Bricchi. I never got a call back.

On 3/24/2011 I got the email above regarding the change in the TOS. I then got another email at 3:59pm on the same day (2 hours and 9 minutes later) and this one was a Cease and Desist letter from Eluma stating I was in violation of the TOS and asked that I remove all negative comments regarding Eluma and replace it with positive content or remove the review entirely otherwise futher legal actions will be taken.

We have decided that due to these demands that we will remove all Eluma product photos and will no longer promote Eluma electronic cigarettes but leave this up for others to submit their own reviews. We sent them a email stating that we do not agree with the new affiliate TOS as we are a honest review site and will not censor any customer complaints against the company as that goes directly against everything we are about and refuse to falsify reviews which not to mention would violate several FTC regulations.

Commenting on this review will remain open and UNFILTERED for discussions on Eluma Ecigs.

Thanks,
Ecigsavings
The only TRUE non-bias 100% honest electronic cigarette review site.

The opinions contained in this site are those of the writer/site owner/or third party in regards to comments, and in no way, shape or form to be used to endorse any other products or to defame the company by any means. The company, product and service names used in this web site are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners. i.e Eluma™

Any third party comments/reviews published on the site (whether edited or not) are third party information for which Ecigsavings a production of Mastatech LLC takes no responsibility and disclaims all liability, and the above disclaimer applies to any such third party comments.

Eluma Electronic Cigarettes Review0.5Ecigsavings2011-07-18 19:41:09Eluma™ electronic cigarettes offer a completely equipped electronic cigarette starter kits starting at $79.99 (at time of article being written) whi…http://www.ecigsavings.com/terms-of-service/
Eluma Electronic CigarettesElectronic Cigarettes$79.99Eluma Electronic Cigarettes ReviewEluma™ electronic cigarettes offer a completely equipped electronic cigarette starter kits starting at $79.99 (at time of article being written) whi…
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  14 Responses to “Eluma Electronic Cigarettes Review”

  1. Overall Satisfaction
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    horrible product my original post was the absolute truth so sorry to have exposed it lol.bianca

  2. This is the Bianca who posted the original and very true message. i remember very well that Eluma never returned phone calls. everything said in my original post was the truth.

  3. My wife and I have been smoking since high school and are 50 now.
    A friend had an e-luma and I tried and liked it so we bought two kits and started using them. We immediately had a problem with one battery and the company replaced it rather quickly. We used them regularly and were able to cut down our regular smoking drastically.We were on the road to quitting.After a cpl months we had battery problems again but at this point we decided we needed extras anyways.I ordered 2 each of the white and black and within a week one died.we contacted the company through e-mails and they intimated that we were not using them properly.We purchased more batteries and had many battery problem.I still have the original one my friend was using(he started smoking again but then quit cold turkey) and it still works after 18 months of on again of again use. But we have started smoking regularly again because of the undependable operation of the e-luma batteries and no help from them. We are starting again now and are considering the brand Bull Smoke. We’ll let you know how it works out.Having said all this, in my humble opinion, e-luma is NOT a dependable brand or co-operative company to entrust something as serious as help in quitting smoking. Let your readers know and feel free yourself to contact me at any time for a more detailed explanation…stu cohen

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    I used Eluma about a year and a half ago and really was disappointed in the product. The vapor was way too low, their was hardly any throat hit, nor taste in the cartridges and I felt I had to drag way too hard on the thing to get it to produce minimal vapor.The price was way too much for what I got. I now am a happy Mistic and Green Smoke user!!

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    I was extremely disappointed with my Eluma. My mother bought me an Eluma starter kit last Christmas. The Eluma stopped working all together just two days after I received it. When I called customer service I did not reach an agent and left a message letting them know I wanted to exchange my Eluma for a new one. Several days went by and I did not receive a call back so I called two more times and eventually had to threaten them with calling the better business bureau in order to receive a call back. The man who called back (who I came to believe to be the owner) was the only person I have ever reached or spoken too from Eluma. He was extremely rude and unproffesional and got smart mouthed with me over my message threatening to call the better business bureau. I would never have threatened to call them if they had just returned my call in a timely fashon but it took almost a week for them to return my call. I told the owner/agent that my Eluma stopped working after two days and he tried to make me feel as if this was my fault which I ensured him that it was nothing that I had done. When I tried to take a puff on the Eluma the light on the end would flash repeatedly and thats all it would do, no smoke no nothing. I tried charging and cleaning it but nothing would work. He did not want to exchange my eluma and wanted me to pay for a new atomizer, which is ridiculous and unacceptable. When I told him that this was unacceptable and that I was just going to file a complaint he finally agreed to exchange but I still had to pay for shipping and it was a long and difficult processes dealing with codes they had to send you via email and it took almost a month to receive my new Eluma. Just a couple of days after receiving my second Eluna it stopped working just like the first had. I now use Smoke Stik and love it! It is a bit more pricey but you get what you pay for and the customer service is great, unlike the rude and incompitant man I spoke to several times from Eluma. I have read several online reviews on Eluma and many people have simlar stories to mine so unless you want to throw your money away on a useless product and have to deal with the worst customer service on the planet do not waste your money on an Eluma!

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    I like this brand. Been using for like 3 months now. Had 1 problem which they fixed pretty fast. Burnt a battery out and I think it was because I put the thing in my shirt pocket without unscrewing the atomizer first. I read somewhere that can burn out the batteries so I don’t do that anymore. They have good service and a great product.

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    Been on Eluma for over a year. Can’t complain. For me it’s the best priced highest volume cartridges on the market. I appreciate the lower cost for cartridge replacements and do not mind in the least the 3 piece design if it’s going to save me some money. I’ve used those ones with the cartomizers and they’re overpriced if you ask me. Checked out another company recently that is charging $40 for a battery? Holy crapola. Makes me really appreciate this Eluma brand and I sure hope they keep on doing what they’re doing. Oh and for those nubes out there blaming defective parts, I’ve never had one. I learned a long time ago using many other brands that if you don’t unscrew your atty and batts, you burn out your batts.

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    I was using the eluma for 4 months and wasnt that happy with the product. The taste was pretty bad but it did work and I had spent the money so I decided to give it a full test because maybe I just want used to it. Then I had to order another atomizer and it didnt work I tried every tip on the web and it still didnt work then I ordered two more with no luck. So I then ordered a starter kit and still no luck so I emailed them and they blamed miss use, mind you I was using it for 4 months This was a real let down because the cig was really good . So I guess Ill try a different one Good luck

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    This company is awful! Do not buy from them ever! I purchased their starter kit and tried the product, it tasted disgusting. When I contacted the company to exchange my unopened cartridges for a different flavor they denied my request. I then asked for them to send me a 1 cartridge sample of a different flavor and they said no! This was after letting them know I was going to return the kit because I could use the initial cartridges I received. For a company to not want to keep a customer over a nominal cost as 1 cartridge is absurd! I would never give them my business nor recommend anyone else giving them your hard earned money…..

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    I have been using eluma for over two months.
    My husband and I lovethe taste and how well we feel!
    We have told family and friends every chance we had! A few family and friends have bought from them.
    We spent A LOT of money with this company! We received a couple batteries that didn’t work! We may have messed those up our selves by putting the ecig in our pockets still put together! We stopped doing that! We then bought more carrtiges and more atomizers! All the new atomizers we bought would not screw all the way into the batteries and that made it so there was too much air going threw and we COULDN’T USE THEM! We couldn’t talk to anyone on the phone so I e-mailed them! I told them what the problem was and they blamed them not working on us! They will not replace them or give is our money back! A friend ordered a kit and could never get it to work! They would not refund him either! I will never tell anybody to use this company, because THEY WILL NOT STAND BEHIND THEIR PRODUCT!

  11. I’m definitely impressed with this company. It was comforting knowing that they back up their products with a 1 year warranty and I liked that they guranteed that their stuff is carcinogen free. I got the 80 dollar starter kit and I definitely got my money’s worth. My body feels so much better since I switched to ecigs. I hardly ever have a craving for a regular cigarette anymore. I’d recommend these to any and everyone.

  12. I received my Eluma cigarette 42 days ago. I have not smoked a “real” cigarette since. That’s 42 days!!. I’m very happy with my Eluma. Don’t believe the haters. E-Cig’s are the way to go

  13. This is a horrible product and much worse customer service. Don’t let the warranty fool you, they will not honor it or the 30 day guarantee. Buyer BEWARE!!! There are much better products out there and with newer technology. This is the old style and due to inconsistancy and lack of customer service I would run the other way!!! Of couse, if you enjoy fighting for your rights and dealing with rude customer service, and an inconsistant product, then this may be your company. I know others who havfe reported this company to the attorney general and I am doing the same.

  14. Awesome electronic cigarette! I had the Blu electronic cigarette before and that was pretty good but Eluma electronic cigarettes are just incredible. They have such a good throat hit to them and their flavors are very very tasty. I am very happy!

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