I just got my volcano electronic cigarette kit today, and I love it best think that has ever come out with. and the different flavors are great. Even though I just started this morning I have not wanted a regular cigarette. My aunt and her daughter went and got them one and they love it to.I got it from the mall where i live I didn’t order it, I thank you so much.

Since that time, I have more experience with my Volcano Magma kit to report, and the upshot is that while I will keep my Volcano set and not demand a refund for this defect-riddled set, I also won’t be buying much more stuff to go with it and have acquired another make of e-cig to make sure I’m not tempted to run around the corner and grab a pack of tobacco cigs just because my e-cig has conked out.

I am STILL waiting for the replacement battery for the defective battery I mentioned then. I have had a replacement atomizer and a set of little tanks sent to me since then, which arrived 3 days after I ordered them. I contacted customer service about the battery, and was told it must have gotten lost in the mail and they will promptly mail a replacement, which has not arrived. It has only been three days so I’ll give it more time, but it’s passing strange to me that they can get new orders shipped so quickly yet take WEEKS for a replacement.

In the meantime my other battery has begun to fail and the PCC pack has never worked correctly, even though I use it strictly according to the instructions. Not a big deal since I rely mostly on the USB charger, but since I paid for the thing, I should like for it to work. I called Volcano about these problems and they were extremely polite and friendly, as usual- their customer service people are lovely, really. But that doesn’t make up for a shoddy product. They sent me a mailing label to return the other battery and the PCC, and I doubt I’ll bother since the battery started working again, though very intermittently.

I’m sorry to be so disappointed in my Volcano set, but I’m afraid that it simply is not a very good product. I am a heavy Vaper, but I expect a battery to hold up better than this, and even the atomizers should be more resilient. I’m extremely careful with my atomizers- never do a dry burn, make sure my tanks are in good condition, do not drop the thing, and am also careful to use all my electronics according to the instructions. But there are dozens of e-cig manufacturers out there, too many to tussle with a trouble-prone, unreliable device. A vaper should try at least a couple of different makes of e-cig to see which works the best for him/her.

With all that said about the atomizer issue this is very common among all companies. Atomizers are very tricky and can last as little as a week all the way to 2 months I personally even had one last 3 months and I am a heavy vapor. Atomizers are just one of those things where you need to have a spare at all times because its nearly impossible to determine when it will cease to work. It depends on usage and the way you fill them as well. If you are dripping or constantly topping off your cart rather than taking full filled clean carts everytime this will significantly reduce the lifespan of an atomizer. Its much easier just to drip a few drops in the cart and pop it on and go then it is to pack a new cart as i do this myself but like i said this will cause it not to last as long for sure so keep that in mind. Atomizers will never really be fully supported under warranty or refunds because of this. The only ones that are generally replaced are ones that are DOA which means you have to screw it on to the atomizer and try it before you even add any fluid or they may think you were using it and it died from use. Theres really no way for them to be sure. So it doesnt help your situation with it dying in a week but for DOA atomizers its always best to put it on the battery and activate the battery to see it start heating before adding a cart of fluid on there. I know most companies will take these back in and replace them but I am not 100% certain about volcano but I would think they would after they see you didnt in fact use it when you ship it back.

As far as the charger pack this was the QC issue i saw from them mostly as they seem to have alot of defects with these however just to be sure are you using them right? Their pack is a bit different to where you cant just pop it in and have it charge you have to like hold the side button down for a few seconds until the battery flashes to get it to start charging. Should say something about it in your instructions. Are you doing this?

Thanks for your review and let us know if we can help with anything else.

On the positive side, I report:
- Great vaping when it works, with good throat hit and flavor
- Rapid Shipping- never had a product I ordered online ship so rapidly.
- Extremely friendly, courteous, and attentive customer service, with genuine interest in rectifying the problem._
-Attractive styling
-Ease of use.

On the negative side:
- Lots of defects. The tank-o-mizer that came with my starter set was DOA, having no wick. Volcano replaced it promptly, paying for me to ship the defective one back to them. The one that they sent as a replacement was very good and still works,
but the SECOND atomizer I ordered to have as a replacement when the first wore out (atomizers have a limited lifespan) fell apart after only a week of use. When I pulled the tank out, the wick came out with it!!

Now, I realize that Volcano cannot provide a warranty for the atomizers (referred to as tank-o-mizers for the tank set) because they are too easily abused and damaged. However, it looks to me like these atomizers are just too darn fragile. You must have at least 2 by you at all times.

Also, I have had to send the manual battery back for replacement. I called first to explain the problem- which is that the battery charges up but does NOT connect with the atomizer. My automatic battery is fine, so I know it’s the battery that has a problem, and that it is a defect and not something I’m doing incorrectly. I have not yet received my replacement battery even though I have received other merchandise I bought and paid for, like a replacement atomizer for the one that literally shredded after a week’s use.

Also, the charger pack does not work as advertised. The carrying case is supposed to charge your battery, but mine does not.

I realize that it’s almost impossible to find an e-cig that is totally defect-free, so I’m giving Volcano the benefit of many doubts here, because I’m so pleased with the way my Magma works- WHEN it works. I’m also pleased with their customer service, which offsets at least partly the product defects. However, I will not be shoveling too much more money into my set and will instead buy another starter set from Sidesho or 902, especially if the atomizer I just ordered is as bad as the one it’s replacing.

I dont know what Dennis is talking about, I have always gotten anyhting I received that did work replaced. You have to read their terms just like anything else you buy in life. They do exchange but you ahve to understand that after some times atomizers and batteries go out. They are consumable products and are not supposed to last forever esspecially the atomizers. Those can go out after only a few weeks. This doesnt make them defective and its the same for any company not just volcano electronic cigarettes. You should provide more details dennis cause it really sounds like your just a customer who doesnt follow directions and expects others to pay for it but I could be wrong.

The tankomizers can’t be warrantied because you could have broken it yourself, but they do have I believe a 48 hour DOA return policy- so if you get it and it doesn’t work, they will take it back and send you a working one. However I had issues with a few within weeks of ordering them and CS was very helpful in working with me to troubleshoot my problem.

I also had a charger that didn’t work that I didn’t try for a few weeks after receiving it, so it was maybe a month before I realized it had to be returned- they took it back and switched it out for me upon testing it and seeing it was defective.

I have had to interact with CS there about 3-4 times and they have always been extremely helpful.

IMO don’t ever judge a company on just one lousy CS experience- any company can have a lousy rep or one who’s having a bad day. Keep trying and most of the time you find someone helpful who will get things straightened out for you

Volcano ecigs are total crap and customer service is horrific. I have had several defective items and they refuse to let me return them saying they have a no refund policy. I got news for them. if it is defective they MUST refund and my credit card company will take care of this since volcano wont. You can’t sell defective products and then say no refunds.

This policy of absolutely no refunds is ridiculous. They could be passing off known defective products and then making the customer eat it. This is total BS and I won’t let them get away with this.

Since volcano has no clue as to how to handle customer service properly and is a RIP OFF IMO I have moved on to better vaping products, And I am getting my money back through my credit card company.

I would suggest staying away from volcano ecigs or you will be sorry.

I always wondered why volcanos site loaded so slow. I found out is is because they have an unlimited hosting plan at bluehost at $4.95 LMAO Too Funny. You would think they could afford a better service or even their own server

Bottom line kingk you are very wrong regarding Pete and acting in such a manner that you are with no facts regarding the situation is not very polite. I track each and every ip address and ensure that my site is free of spam and false inflated reviews by the employees and I am damn good at it. I think you owe Pete an apology and next time I hope you will verify your fact before jumping to conclusions.

yes i have been using volcano e cigs for about 7 months. i will also say they are the only company i have ever bought from but they are great. CS is great. the price for everything is pretty well priced. the vapor from the magma blank tanks is GREAT. they also offer 16mg 8mg and 0mg of nicotine. so its a great way to stop somking. and if you want to slowly quit all together with e cigs and cigs. i would say go with this company! the only problem i have with them is the fact that if something is broke from them. it will take up to 2 weeks to have them test and find out whts wrong with it. and i have had 3 attys they did not work right off the bat. and i have had 2 batts not work very well. but overall they are my favirote company. that ive seen.

I have spent over $500 at volcanoecigs.com over the last 8 months and have been a loyal customer to them. Recently I tried their magma tank-o-mizers and they were great so I ordered a few of those. When I received them there was one defective one that I spoke to their customer support about as it is not covered under a warranty I wanted to make sure that they knew it was a defect in the tank-o-mizer and they agreed, sent me a replacement and I was on my way. My past order I ordered 4 of them as a gift for someone and to be sure the gift was fine I tried each and every one and two of the tank-o-mizers were defective, I called volcano they instructed me to clean it and call back if it was still an issue, which it was. So after letting them dry overnight and testing them once again they both had a terrible burnt taste to them when I called them back they told me that the liquid that I was using destroyed the tank-o-mizers and it was my fault, even though I have been using the same e-liquid that I have been using with my original tank-o-mizers that I had received(Which I did make clear to their customer service rep).

BOTTOM LINE:
volcanoecigs.com does NOT care about their customer base, and if you order from them you better pray that they don’t send you defective merchandise because they will not replace it!

Sincerely Warning Everyone,
Ex Volcano ECIG Customer

My inferno volcano is absolutely awesome! I love everything about it! The flavors are great. The vapor amount is so much that I dont even realize its a electronic cigarette sometimes! Highly recommend this brand.